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All work

Late shipments caught across every carrier, with the cause explained

€400ksaved a year

Delays are detected, explained and escalated before the customer asks, across every carrier.

Client
Confidential client · European freight forwarder
Sector
Logistics
Capability
AI agents

The problem

Planners spent most of their day chasing delayed shipments across carrier portals and answering customers who asked first.

What we built

AI agents watch every carrier, detect delays, work out the likely cause and draft the customer update. Planners review and approve the escalations.

The result

The exceptions desk saves around €400k a year, and customers hear about delays before they ask.

Want something like this?

Thirty minutes with the founder about one process in your operation. Nothing to prepare.