The problem
Referral letters arrived by fax, email and portal, and staff retyped each one before a clinician could triage it. Patients waited while the backlog grew.
What we built
Document parsing reads every referral, extracts the clinical details into the patient system and drafts a summary. A clinician reviews and routes each case; nothing is decided without them.
The result
Manual intake work dropped by 80%, and referrals are ready for triage the morning they arrive.